Runtime Error 53 in Office 365 on a Mac

Overview

How to troubleshoot run time error 53 on a Mac computer.

Environment

Office 365, MacOS

Troubleshooting/Resolution

For Microsoft Word

  1. Close Microsoft Word
  2. At the top of your screen, click Go
  3. Select Go to Folder
  4. Navigate to:
    1. ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word
  5. Delete the linkCreation.dotm file
  6. Reopen Word and go to:
    1. Tools
    2. Addins
  7. Uncheck and delete the linkCreation.dotm add-in if it reappears
  8. Close and reopen Word to verify the issue is resolved

For Microsoft Powerpoint

  1. Close Microsoft Powerpoint
  2. At the top of your screen, click Go
  3. Select Go to Folder
  4. Navigate to:
    1. ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Powerpoint
  5. Delete the SaveAsAdobePDF.ppam file
  6. Close and reopen PowerPoint to verify the issue is resolved

For Microsoft Excel

  1. Close Microsoft Excel
  2. At the top of your screen, click Go
  3. Select Go to Folder
  4. Navigate to:
    1. ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Excel
  5. Delete the SaveAsAdobePDF.xml file
  6. Close and reopen Excel to verify the issue is resolved
Additional Information or Notes

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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