How do I Request Access to CRM

Overview

Learn how to request access to CRM.

Environment

CRM, IT Training

Troubleshooting/Resolution

If you are needing to request CRM Access for yourself or one of your staff members, you can follow the information below. Be aware that prior to receiving access to CRM, you will need to have completed the FERPA 2.0 Training, which can be found here

  1. In a web browser, go to the IT Service Portal
  2. Click Request Help, and select:
    1. Administrative & Business
    2. CRM
    3. Request Access

Complete the required form and submit. Once it has been submitted you and your Supervisor will receive emails to Approve your request, which will need to be completed in a timely manner. After both parties have completed their Approvals, access will be granted typically within 48-72 hours.

Additional Information or Notes

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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