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- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
This article provides a list of information on Affinaquest contacts and support.
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
How to request help when the Generate Transcript and Generate AAR buttons are not working in CRM.
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
How to fix an issue with CRM not showing the correct screen.
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
How to contact your advisor when they are not in MyMadison Connect.
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
Learn the steps for troubleshooting login issues for CRM.
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
How to view student transcripts (AAR) in CRM.
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
See if your advisor availability was set up correctly in CRM.
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
Learn how to request access to CRM.
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
Learn how to access CRM or Madison Connect on a mobile device.
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
Troubleshooting a student scheduling over an event in an advisor's calendar.
- Knowledge Base
- Accounts, JMU eID, and Passwords
- MyMadison
- Student MyMadison
Learn how to schedule appointments with your academic advisor through Madison Connect.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
- Outlook
Learn how to connect Salesforce to Outlook after Okta implementation.