Unable to Print or Scan from a JMU Printer

Overview

How to troubleshoot printing or scanning issues with a JMU Printer.

Environment

JMU Network

Troubleshooting/Resolution
  1. Verify good Ethernet connection, preferably by disconnecting cable from printer and plugging into a laptop
  2. Power cycle printer by shutting down via power button > disconnect power cable from wall receptacle, allowing to sit for about 30 seconds, > reconnect the power cable and power on printer
Additional Information or Notes

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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