Synchronization Error in Outlook

Overview

Learn how to resolve synchronization issues in Outlook.

Environment

Microsoft Outlook

Troubleshooting/Resolution

Turn off Cached Exchange Mode:

  1. Open Outlook
  2. Click on File tab
  3. Click on Account Settings and Account Settings again
  4. Double-click on the email account with issue
  5. Uncheck box next to Cached Exchange Mode
  6. Click Next and Finish
  7. Close and reopen Outlook
Additional Information or Notes

For additional questions you can reach out to the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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