How to Add a Shared Mailbox to iOS

Overview

After being granted access to a shared mailbox, you can follow these steps to add it to your Outlook on iOS.

Environment

Microsoft Outlook, iOS

Troubleshooting/Resolution

Outlook on iOS

  • Click on the Outlook icon.
  • When the app opens, if you already have another email added, click the Home (email or user pre-selected picture) icon in the top left
  • Select the envelope with plus button icon from the left of the window
  • In the menu that appears, select Add Shared Mailbox
  • In the window that appears, enter the email address for the shared mailbox
  • Your shared mailbox will appear on the left sidebar, just below your other accounts.

Note: If you did not have any mailboxes added to Outlook before adding your shared mailbox, you may see a window to complete an O365 login, requiring you to input your email address, your eID password, and complete the Okta prompt.

Additional Information or Notes

For additional questions you can contact the JMU IT Help Desk at 540-568-3555 or helpdesk@jmu.edu.

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