How to connect to JMU-Official-Wireless

If your device previously connected to the JMU-Official-Wireless but now does not, try to “forget/remove” and reconnect:

Windows 10/11

  1. Click the Start button in the bottom left corner.
  2. Click Settings (gear icon).
  3. Click Network & Internet.
  4. Click Wi-Fi on the left and then click Manage known networks.
  5. Click JMU Official-Wireless and then click Forget.
  6. Close window.
  7. Reconnect to JMU Official-Wireless.

  macOS

  1. Choose Apple menu > System Settings.
  2. Click Wi-Fi in the sidebar.
  3. Scroll down on the right and click Advanced to see the networks known to your Mac.
  4. Click the menu button next to the network, choose Remove From List, then click Remove to confirm.
  5. Reconnect to JMU-Official-Wireless.

If still unable to connect, follow these additional steps:

  1. Search in Spotlight for Keychain Access.
  2. Under Certificates, remove networkaccess.jmu.edu and/ or wireless.jmu.edu certificate. A user's password may be required. 
  3. Under Passwords, remove JMU-Official-Wireless. A user's password may be required. 
  4. Restart the machine and attempt to reconnect to the wireless. 

iOS Devices

  1. Find and select the Settings app.
  2. Select Wi-Fi.
  3. Tap on the i icon beside JMU-Official-Wireless and then tap Forget This Network.
  4. Tap Forget to confirm that you want to forget the wireless network.
  5. Reconnect to JMU-Official-Wireless.

 Android

  1. Tap Settings
  2. Tap Network & Internet
  3. Tap Internet
  4. Tap Saved networks (you may need to scroll down)
  5. Long-press the network to be removed
  6. Tap Forget

To connect/reconnect to the WiFi:

macOS

  1. Click the WiFi symbol on the top left corner of the screen and choose the JMU-Official-Wireless network.
  2. You will be prompted for your Account Name and Password.  You can use your eID and your eID/MyMadison password.
  3. If this is your first time logging in, or first time logging in after a long period of time, you may be prompted to trust a security certificate.  You can click Trust or Continue.

Windows

If you have connected to JMU Official previously:

  1. Click the Windows Icon on the Taskbar.
  2. Open Settings.
  3. In the menu on the left-hand side, select Network & internet
  4. Click Wifi .
  5. Select Manage know networks .
  6. Locate JMU-Official-Wireless and click the Forget.
  7. Click the arrow in the top-left corner to go back to the previous screen.
  8. Select Show available networks .
  9. Locate JMU-Official-Wireless and click Connect.
  10. Enter your eID and password.
    1. Note: If you attempt to connect to JMU-Official-Wireless before removing it, there is a chance that a Windows Security message will appear. This is due to how Windows is attempting to connect to the network. 
      1. In the event that you are unable to close or move the prompt, Restart your device and follow the steps above. 

If you have never connected to JMU Official before:

  1. Click the Windows Icon on the Taskbar.
  2. Open Settings.
  3. In the menu on the left-hand side, select Network & internet
  4. Click Wifi
  5. Select Show available networks
  6. Locate JMU-Official-Wireless and click Connect.
  7. Enter your eID and password.

iOS

  1. Navigate to Settings>WiFi.
  2. Choose JMU-Official-Wireless from the listed networks.
  3. It will prompt for a username and password, which is your eID and your MyMadison/eID password.
  4. If this is your first time logging in, or first time logging in after a long period of time, you may be prompted to trust a security certificate.  You can click Trust or Continue.

Two Options to Reconnect to JMU-Official-Wireless on Android

Option 1:

  1. Select Settings.
  2. Access Wireless & Networks.
  3. Select wi-fi settings & ensure wi-fi is checked.
  4. Select JMU-Official-Wireless.
  5. Configure following settings:
  • EAP Method: PEAP
  • Phase 2 Authentication: MSCHAPV2
  • CA Certificate: Do not validate or Trust on First Use
  • Identity: JMU eID
  • Anonymous Identity: <Leave Blank>
  • Wireless password: eID password

6. Tap Connect - banner should read Connected to JMU-Official-Wireless

 Note: For Chromebooks, you will need to sign out of your account prior to logging into the JMU-Official-Wireless as the Operating System attempts to log into the Wifi with your login credentials.

 Option 2:

Due to potential security risks, Google made changes to Android version 11 (December 2020 update) that prevented some devices with that version from connecting to the JMU-Official-Wireless network. If your Android version 11 device still cannot connect to JMU-Official-Wireless, you may want to use the Eduroam wireless network instead.  Education Roaming (Eduroam) wireless network allows wireless access when visiting participating universities https://www.eduroam.org/where/ or https://www.eduroam.us/:

To install Eduroam:

  1. If you have the JMU-Official-Wireless and/or the Eduroam wireless networks on your device, forget both of these networks (options below may vary slightly on different Android devices):
    • Tap the Home button on your device
    • Tap Settings (gear icon), then tap Wireless and Networks or Connections
    • Ensure the WiFi button is On
    • Click Connections to display all of your Available Networks
    • Press and hold down on the JMU-Official Wireless
    • Select Forget Network
    • If you have the Eduroam wireless network listed, also follow the steps above to Forget.
  2. Open the geteduroam App (if you don't have the app, open the Google Play Store and search for geteduroam and download the geteduroam App by SURF Cooperative).
  3. In the search box, type James Madison University.
  4. Select Next.
  5. Enter your Username (eID) and eID password and click Connect to Network.
  6. Eduroam will now be connected, click Ok or close the App.

NOTE: Eduroam will need to be removed from your wireless settings each time your eID Password is updated. The geteduroam App must be used to reconnect to the wireless.

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