Overview
Enterprise Applications provide the core administrative and business systems that support James Madison University’s essential academic, financial, and operational functions. These applications include platforms for constituent relationship management (such as Salesforce CRM), student administration, finance and procurement, human resources, and alumni and advancement operations. Managed centrally by Information Technology, these systems enable business process automation, data integration, reporting, and secure access to institutional information used across campus. Enterprise Applications support efficient university operations while improving service delivery to students, faculty, staff, alumni, and partners
Who can use this Service?
JMU faculty, staff, and students, as well as perspective students to the University
How can I get this Service?
Access to certain systems (ex. Student Administration, HRMS) may be requested and granted upon supervision approval and training. Other systems (ex. MyMadison) is automatically provided with access based on your role(s) with the university.
Where can I get Help/Support?
Information Technology Help Desk at (540) 568-3555, or helpdesk@jmu.edu
Quick-start FAQ's
Features:
- Alumni and Advancement: Alumni portals and offerings that support university and college advancement and development
- CRM (Salesforce): The Constituent Relationship Management (CRM) system manages relationships and interactions with constituents and potential constituents
- Data, Reporting, and Analytics: Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
- Finance Systems: Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
- Human Resource Systems: Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
- MyMadison: MyMadison is the self-service one-stop shop for students, applicants, employees, instructors, advisors and graduates. Numerous features are available including pay advices, leave, student center, applicant center and class rolls. eID account management is also available here.
- Secure File Transfer (Serv-U): Serv-U is a service for the secure transfer of sensitive files to and from correspondents outside of the university.
- Student Information Systems: Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
- University and Building Management: Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
- University Business Office Systems (UBO): This service covers requesting, modifying, or removing access to UBO systems and services.
- University Health Systems: Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.
- Workflow and Document Services: Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.