Using the TeamDynamix Knowledge Base

Learn how to navigate and use the Knowledge Base to find self-help articles for your IT questions.

TeamDynamix

1. Click the Knowledge Base tab in the navigation bar at the top of the page, or the purple button on the home page that says Browse the Knowledge Base.
2. The Knowledge Base contains its own unique Categories and Subcategories, separate from the Service Catalog
   1. You can learn more about what each category contains by clicking the drop-down arrow at the bottom of the tile.
3. Clicking on the title of a tile will bring you to the group of Subcategories or articles in that category. 
4. Clicking on an Article Title it will bring you into the body of the Article. In it, you will find:
   1. Options to Share, Favorite, Print or Subscribe to the Article to know when updates occur
      1. Note: Favorite articles are stored in your My Favorites tab located in the grey navigation bar at the top of the page
   2. Attachments that might pertain to the Article (ex. documents, images, or reference materials. 
   3. Additionally referenced articles, or Services/Service Offerings
   4. A Feedback Submission option at the bottom of the article, allowing users to provide Comments to improve its usefulness.
      1. Note that some options only appear once signed in.

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.