Summary
A work supervisor needs to put in a request for this access. They need to put in that request after the employee in question has completed the necessary training for said system. If the employee has already completed the training and the access request has been submitted yet they are unable to access the system, finding those completion/submission dates will be important to figuring out where the problem is.
If you have a connection issue, email Facilities Management at fmit@jmu.edu
Body
Overview
This article will describe the process to gain access to the AssetWorks (AiM) system.
Environment
AiM, AiM Training, IT Service Portal
Troubleshooting/Resolution
In order to be granted access to the AiM system, an employee must:
- Complete the necessary training courses:
- IT523 AiM Work Orders and/or IT524 AiM Motor Pool (depending on what your need may be as delegated by your job description or supervisor)
- Once training is completed, access will be granted by FM-IT once they have confirmed that training has been finalized and the employee's supervisor has requested access through the IT Service Portal
Additional instructions on how to enroll in the training courses and for submitting the access request can be found here
Additional Information or Notes
For additional questions you can contact FM at 540-568-6101.