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As a follow-up to the recent requirement for indivduals to submit requests for continued remote access, individuals who did not complete their requests by the October 7th deadline - or stated they no longer required their access - will have their access removed on Monday, October 14th.
I missed the deadline, what can I do?
If you missed the deadline to put in your VPN or VDI request, you can always submit a request through the IT Service Portal. Be aware that due to the nature of the requests and the amount of requests that were previously submitted, there may be a delay in both processing and completion before your access is restored
What do I need to do to re-request my remote access?
To retain remote access, please perform the following steps:
- Visit the IT Service Portal at its.jmu.edu using a web browser.
- Click the Log in button and log in with your eID and password.
- Click Request Help.
- Click Accounts & Access.
- Click Remote Access.
- Click Request Access.
- Fill out the submission form and include the types of access you require and a detailed reason for your request.
Can I re-request remote access for another person?
Yes, however, there must be a separate request for each person. On the request form, the “Submission is For” fields should reflect the person for whom remote access is being requested, and the “Supervisor eID” field should contain that person’s supervisor (or sponsor, for affiliates).
What if I no longer require remote access via the VPN?
If you no longer require access via the VPN, then you do not need to do anything.
I put in a request to keep my remote access, but why have I not heard anything?
If you submitted your initial request to retain your remote access, be aware your request is being processed. As there were a large number of requests submitted, IT will finalize all requests once they ensure all the correct information is completed. If you submitted a request prior to the October 7th deadline, you will not have your access removed unless otherwise provided a cause or reason
What if I still have questions or need help?
If you have questions or require assistance, please reach out to the IT Help Desk at (540)568-3555 or helpdesk@jmu.edu.