Password Issues Logging in to JMU MyChart

Overview

This article will explain how to resolve issues signing into JMU MyChart.

Environment

JMU MyChart

Troubleshooting/Resolution

Signing into MyChart uses the same eID and Password as if you were to log into MyMadison or Canvas. If you are having issues logging in to JMU MyChart:

  1. Clear your browser cache, because you may have an old password or the wrong password saved in your browser
  2. Try another browser

If changing the browser does not work, change your password in MyMadison:

  1. Open a browser to mymadison.jmu.edu
  2. Click Forgot your password?
  3. Set a new password

Try logging into MyChart again:

  1. Open a web browser to this link
  2. Scroll down the screen then Click to sign in to My JMU Chart (you can find a link to instructions below the Sign in picture)
  3. Log in by entering your JMU eID and password, confirming with your two-factor authentication method.
Additional Information or Notes

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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