How to Request a Zoom Webinar License

Overview

This article will go over how to request a Zoom webinar license

Environment

IT Service Portal, Zoom Webinars

Troubleshooting/Resolution

To create a Webinar through Zoom, you will need to request a Webinar License through the IT Service Portal

  1. Log In to the IT Service Portal
  2. Sign in using your JMU eID and password, and verify through multi-factor authentication
  3. Once signed in, click Request Help
  4. Select Communication & Collaboration, Online Meetings, Training, Events (Zoom), and Webinar License Request

Fill in the Summary and give a brief description of the request, and fill in the following boxes:

  1. eID of Host(s)
  2. Department of Host(s)
  3. Webinar Title
  4. Date(s) of Webinar
  5. Time(s) of Webinar
  6. Approximate Number of Attendees
  7. If the Webinar will be open to the public
  8. If you will need to use the Zoom Live Streaming feature
  9. Any additional required features
  10. Any specific security requirements

Click the Submit button to submit the request. Once the request has been submit, you will receive an email within 24-48 hours with additional information.

If you need any assistance with the request process, please contact the Help Desk at (540) 568-3555

Additional Information or Notes

For additional questions you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu

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