How to Restore a File on the N: Drive

Overview

This article will go over how to restore a deleted or corrupted file from the N: Drive if possible

Environment

N: Drive, IT Service Portal

Troubleshooting/Resolution

As long as the file was not created the same day it was deleted, typically a file can be restored from a network file backup.  Newly created files that are deleted (or corrupted) during the same workday before a nightly backup has been run cannot be restored.


If a file (created on a previous day) is missing, first try to search for the file because sometimes the file has just been moved to another folder. If you are not successful finding the file:

  1. Click the button to the right on this screen
  2. Fill out the form and click Submit

Note: Information Technology strives to contact you within two business days concerning the status of your file restoration request.  

Additional Information or Notes

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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Related Services / Offerings (1)

File Storage
Network File Storage is space allocated on JMU network servers for personal or departmental data files, such as documents, spreadsheets and more. Network file storage provides the ability to share data with other users and the ability to access your own data from multiple locations (on and off campus).