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As long as the file was not created the same day it was deleted, typically a file can be restored from a network file backup. Newly created files that are deleted (or corrupted) during the same workday before a nightly backup has been run cannot be restored.
If a file (created on a previous day) is missing, first try to search for the file because sometimes the file has just been moved to another folder. If you are not successful finding the file:
- Log into the IT Service Portal
- Click Request Help
- Click Communication and Collaboration
- Click File Storage (N: Drive)
- Click Request File Restoration (N: drive)
- Fill out the form and click Submit
Note: Information Technology strives to contact you within two business days concerning the status of your file restoration request.