How to Update Microsoft 365 Account on iOS

This error is caused by your device holding on to old Microsoft licensing data associated with changes to your Microsoft email licensing. There are presently three main causes that can create a disconnect with the your license:

  1. You recently updated your eID password and had never logged out of your Office account.
  2. You have been logged in and using a previously licensed account within Microsoft Office 365 that was not from JMU.
  3. The email account associated with your Office 365 account was migrated during the Dukes Email Migration in 2023

You can adjust your iOS Apps and Office 365 login by following the information below.

Note: Prior to updating your iOS Apps, be sure that all Office Apps are closed and are not running by swiping up from the bottom of the screen, pausing in the middle of the screen, and swiping left or right on the App of your choice to close the App

  1. On your iDevice, go to the Setting App
  2. Scroll down until you find the respected Office 365 App you wish to log into (in this example, we'll use Microsoft 365 (Office))
  3. Tap on the App and select Reset Microsoft Office 365 (Office)
  4. Tap the circle beside the following options:
    1. Clear All Content
    2. Delete Sign-in Credentials
    3. Reset Cloud Settings
  5. Close out of Settings and open the App

You will then be prompted to sign in using your JMU Email and Password, followed by authentication through multi-factor authentication. Be aware that prior to login, this will need to be done for all the Microsoft Office Apps you have installed and are signed into on your device. If not completed, your old login information will not successfully be removed.

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