How to Update Microsoft 365 Account on iOS

Learn how to reset your Microsoft 365 account on an iOS device.

Mobile iOS Device, Microsoft 365

This error is caused by your device holding on to old Microsoft licensing data associated with changes to your Microsoft email licensing. There are presently three main causes that can create a disconnect with the your license:

• You recently updated your eID password and had never logged out of your Microsoft 365 account.
• You have been logged in and using a previously licensed account within Microsoft 365 that was not from JMU.
• The email account associated with your Microsoft 365 account was migrated during the Dukes Email Migration in 2023

You can adjust your iOS Apps and Microsoft 365 login by following the information below.

Note: Prior to updating your iOS Apps, be sure that all Microsoft 365 Apps are closed and are not running by swiping up from the bottom of the screen, pausing in the middle of the screen, and swiping left or right on the App of your choice to close the App.

1. On your iOS device, go to the Setting App.
2. Scroll down to the bottom of this menu until you locate the Apps tab.
3. Scroll down until you find the respected Microsoft 365 App you wish to log into (in this example, we will use Microsoft Excel).
4. Tap on the App and select Reset Excel.
5. Tap the toggle button beside the following options:
   1. Clear All Content.
   2. Delete Sign-in Credentials.
   3. Reset Cloud Settings.
6. Close out of Settings and open the App.

You will then be prompted to sign in using your JMU Email and Password, followed by authentication through multi-factor authentication. Be aware that prior to logging in, this will need to be done for all the Microsoft 365 Apps you have installed and are signed into on your device. If not completed, your old login information will not successfully be removed.

For additional questions, you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.