Overview
Troubleshooting a student scheduling over an event in an advisor's calendar.
Environment
Outlook, CRM
Troubleshooting/Resolution
At times, it has been discovered that old, recurring meetings will occasionally not display as Busy to Outlook, allowing Students to accidentally schedule over them.
In the event that this occurs, you will need to recreate the event and delete the previous ones.
Additional Information or Notes
Note: If this is a persistent issue, check the initiator of the meeting. If the person scheduling the meeting is a licensed CRM user who has not done Calendar Syncing, this can create sync errors for all events for any users who are invited to attend.
For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.