How to Check if Advisor Availability was set up Correctly

Overview

See if your advisor availability was set up correctly in CRM.

Environment

CRM

Troubleshooting/Resolution

Once an Advisor has created their Availability, there are two options to check and confirm if it has been set correctly:

  • Option 1: Once signed into CRM, an Advisor can go to Service Resource and click on the Create Appointment Invitation URL.
    • Following the steps, the Advisor’s availability will be displayed. If available timeslots appears, it has been set up correctly.
  • Option 2: An advisor can enlist the help of an Advisee in order to see the Student View.
Additional Information or Notes

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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