Authentication Error When Signing Into iModules

This article will go over some basic troubleshooting for iModules

iModules, Web browser

If signing into iModules is giving errors during the sign-in process there are a couple steps you can try as preliminary troubleshooting

1. Have a co-worker attempt to log-in
   • If this works, the issue is either an incorrect username/password or a back-end issue with your account
2. If that doesn't work attempt to log-in using a different browser
   • If this works, try clearing the cache of the original browser using these steps 

If neither of these work contact JMU Giving at giving@jmu.edu or 1-885-568-4483

For additional information or for help accessing the iModules contact JMU Giving at giving@jmu.edu or 1-885-568-4483