Overview
Google Chrome refusing to open on Mac
Environment
Google Chrome on a Mac
Troubleshooting/Resolution
- Go to the Finder of your Mac.
- From the Go menu select Go to Folder
- Enter this: ~/Library/Application Support/
- And click Go
- This will open a folder
- Find the folder named Google
- Right click the Google folder and click Get Info
- Click Sharing & Permissions to open the section (if it is not already open)
- Click the Lock icon (bottom right corner) to unlock it. You need to be an admin and then enter your password.
- Find the user who is having the Chrome opening problem and click its Privilege (Look for user named Staff)
- Change Privilege from ‘Read Only’ to ‘Read & Write’.
- Now click the Settings icon and select Apply to enclosed items
- Double click the Chrome folder and do the same permissions steps above for the folder named Google (within Chrome folder)
- Click OK and try restarting the Chrome app.
Additional Information or Notes
For additional questions you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu.