Canvas Notifications Being Sent to Junk Mail

Overview

This article will go over how to create a rule to prevent Canvas emails from going into your junk/spam folder in Outlook.

Environment

Canvas, Outlook

Troubleshooting/Resolution

If your Canvas notifications are automatically being filtered into your Junk Mail folder, please create a new Rule in your Outlook settings using the following steps:

  1. Open Outlook settings
  2. Select View all Outlook settings
  3. Click on Rules
  4. Add a new rule as follows...
    1. Name: "Canvas Notifications," or any preferred name
    2. Add a condition: select "From" and then type the Canvas notifications email (notifications@instructure.com) into the sender field
    3. Add an action: select "Move To," then select the desired folder for Canvas emails (e.g. Inbox).
Additional Information or Notes

For additional questions you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu.

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