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- Knowledge Base
- Network Connectivity
- Wi-Fi Connectivity
This article outlines what types of devices are not capable of connecting to the JMU Official Wireless network on campus due to their inability to connect to WPA2/3 Enterprise Networks.
- Knowledge Base
- Hardware
- JMU Hardware Services
Instructions on how to request a Re-Image.
- Knowledge Base
- Hardware
- JMU Hardware Services
- Knowledge Base
- Hardware
- JMU Hardware Services
This article describes what to do in the event your laptop shows the message "Device is Locked".
- Knowledge Base
- Hardware
- Personally Owned Devices
Learn how to initially set up a Windows device with your personal email.
- Knowledge Base
- Hardware
- Personally Owned Devices
This article explains your available tech support for personally owned computers.
- Knowledge Base
- Hardware
- ESN
- Knowledge Base
- Enterprise Applications
- CRM (Salesforce)
Learn how to access CRM or Madison Connect on a mobile device.
- Knowledge Base
- Okta
- Okta Verify (MFA)
This article will describe how to turn off biometrics or screen lock setting in the Okta Verify mobile app.
- Knowledge Base
- Okta
- Okta Verify (MFA)
This article will go over the steps for adding/removing a new mobile device or a Yubikey in Okta.