Body
Overview
Instructions on activating your office telephone voicemail box.
Environment
Office phones
Troubleshooting/Resolution
Voicemail gives you step-by-step recorded instructions every time you dial into the system. Once you are comfortable using Voicemail, you can proceed without listening to all the instructions each time. If you ever have any questions or problems with your Voicemail, you can call the JMU Telecom Office at 568.6471 for assistance.
OPTION 1 - FWD (FORWARD ALL CALLS)
Phone will not ring. Calls go immediately to Voicemail.
FROM A SINGLE LINE PHONE:
Lift handset. Dial *7 from your dial pad then 84411 and hang up.
Calls will go straight into Voicemail.
TO CANCEL: Lift handset. Dial #7 from your dial pad then hang up.
FROM A DTERM PHONE:
Press SPEAKER, then FWD, then dial 84411 (to go to Voice Mail), OR dial 5-digit extension (to go to another phone), then SPEAKER.
TO CANCEL: Press SPEAKER, then FWD, then SPEAKER.
OPTION 2 - FWD NA (FORWARD NO ANSWER)
Calls will go to Voice Mail after 3-5 rings.
FROM A SINGLE LINE PHONE:
Lift handset. Dial *8 from your dial pad then 84411 and hang up.
TO CANCEL: Lift handset. Dial #8 from your dial pad then hang up.
FROM A DTERM PHONE:
Press SPEAKER, then FWD NA, then dial 84411 (to go to Voice Mail), OR, dial 5-digit extension (to go to another phone), then SPEAKER.
TO CANCEL: Press SPEAKER, then FWD NA, then SPEAKER.
OPTION 3 - FWD BY (FORWARD BUSY)
If your extension is busy, calls go immediately to Voice Mail.
FROM A SINGLE LINE PHONE:
Lift handset. Dial *4 then 84411
TO CANCEL: Lift handset. Dial #4 then hang up.
FROM A DTERM PHONE:
Press SPEAKER, then FWD BY, then dial 84411 (to go to Voice Mail), OR dial 5-digit extension (to go to another phone), then SPEAKER.
TO CANCEL: Press SPEAKER, then FWD BY, then SPEAKER.
Additional Information or Notes
For additional questions you can contact Telecom at telecom@jmu.edu or 540-568-6471.