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Overview
This article covers the fix for applicants receiving an error message when trying to activate their account.
Environment
MyMadison, web browser, personal devices
Troubleshooting/Resolution
This error can be caused by one of several factors. To confirm which factor is causing this error for you, please use the instructions below:
You are attempting to Activate on a Mobile device, Chromebook, or Tablet
- Due to the specific requirements that are needed to finalize account and password creation, you will not be able to complete account activation on a mobile device, Chromebook, or tablet, and must complete the required steps on a Windows or Mac computer.
You are attempting to Activate while not on a personally managed network or device
- The recommended process is to attempt activation while on a personally owned Windows or Mac computer, while on a personally managed network. Most devices and networks managed by schools or businesses will block access to our activation portal, and will cause the error screen to display.
Your browser is caching old information
- Occasionally, when attempting to log in and activate your account with a new activation link, your browser will try and log in with old information or pre-fill information from the previous attempt. To adjust for that, it would be best-served to Clear your Browser's Cache and History prior to using a new Activation link:
The activation link is expired
- Find your previous activation link titled "Welcome to JMU Okta"
- Click the Activate button at the bottom of the email
- If the link is expired it will prompt you to get a new link emailed to you.
- The link will be emailed to the address on file with the Admissions Office.
The account has already been activated
Additional Information or Notes
For additional questions you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu.