Body
Overview
Instructions on how to request a Re-Image.
Environment
JMU-owned device
Troubleshooting/Resolution
When your department purchases a new device or provides an older machine for a new user, it is important that the machine be re-imaged to prevent unauthorized access and ensure appropriate software updates are applied. If you've just received a new device, you can schedule a re-image by doing the following:
- Click the button to the right of this page.
- Fill out the required fields, including the ESN of the device
- Click Submit.
Once your ticket is created and assigned to the appropriate team, you will be contacted to arrange a time and place to set up the device. It is recommended that you submit one ticket per device.
Additional Information or Notes
For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.