Unable to Open Files from OneDrive app on Windows

This article will go over what to do in the event that your files suddenly stop opening in the OneDrive client-side application.

This article will go over what to do in the event that your files suddenly stop opening in the OneDrive client-side application.

OneDrive app, Windows computers, Windows settings

Unlink and re-sync JMU account with OneDrive app:

1. Go to the System Tray (^) in the bottom right corner and single-click on the OneDrive app icon (blue cloud icon).
2. Select More...
3. Select Settings.
4. In the Account tab, click Unlink this PC.
5. Click Unlink Account button.
   • Note: You will not lose anything, as a local copy of all of your files will be saved in your User folder.
     1. Open File Explorer.
     2. Navigate to This PC > OS(C:) > Users > Select your eID folder > OneDrive - James Madison University.
     3. Click on the folder icon with this name to access the previously synced files.
6. Go to the Search icon (magnifying glass) located on your Taskbar (bottom of your screen where your Pinned apps reside) and search for OneDrive App (not OneDrive for Business).
7. Open OneDrive App and enter your JMU email.
8. Proceed through JMU sign-in prompt and verify your sign-in with Okta.
9. Click Use this folder and click the next arrow until you see Open my OneDrive.
10. Click Open my OneDrive and view your files as they sync.
11. Up-to-date and synced files located in One Drive - James Madison University with the blue cloud icon accessible from the System Tray (^) in bottom right corner or in the left pane in File Explorer.

For additional questions, you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu.