How to Create a new Outlook Profile in Windows

Often creating a new Outlook profile will fix outlook freezing, not opening or continually prompting for a password.  To create a new profile:

1. Click the Windows icon in the lower-left of the screen
2. Select Control panel
3. Click the View by drop down list on the right and set to Large icons
4. Locate and click on Mail (...), such as Mail (32 -bit) or Mail (Microsoft Outlook 2016)
5. Select Show Profiles...
6. Click add and name the new profile (for example, test or something to distinguish from the original)
7. Add Account window should open. The email account should automatically fill in, otherwise update as required.
8. Click Next
9. Click Allow
10. Click Finish
11. Click Apply
12. Click OK
13. After the new profile has been created, ensure that Prompt for a profile to be used is selected
14. Close Outlook then restart Outlook
15. Select the new profile
16. If the new profile works as desired, set outlook to use this profile always by:
17. Click Control panel
18. Click Mail (...), then Show Profiles... ,
19. Always use this profile and select the new profile your created
20. Click Apply, then OK

If you have any issues with these steps, contact the IT Help Desk  540-568-3555.  In the interim, you can access Outlook on the web at https://outlook.office365.com.