How to Add a Shared Mailbox

Once granted access to a shared mailbox, you can follow these steps to add it to your Outlook.

Once granted access to a shared mailbox, you can follow these steps to add it to your Outlook.

Microsoft Outlook and New Outlook on the web and desktop app.

Note: Prior to adding the email account to Outlook, please ensure that access has been granted. If required, a request can be submitted here for access

Through the Web Client:

1. On a computer, open a web browser (Google Chrome, Safari, Firefox, Microsoft Edge) and go to outlook.office.com
2. Sign in with your full JMU email address and password
3. Authenticate with multi-factor authentication
4. Click on your initial or photo at the top right
5. Select Open another mailbox
6. Type in the shared mailbox email address (name@jmu.edu) and press Enter 
   • If an error occurs, clear cache and browsing history (time range of All Time) and repeat steps one through six

On Legacy Outlook on PC:

1. Open Outlook
2. Click File
3. Click Add Account
4. In the new box, type in the full shared email account
5. Click Next
6. When the Microsoft authentication message appears, delete the shared mailbox email address and replace it with your email address (eID@jmu.edu) and your eID password (You will be prompted for multi-factor authentication once the email account has been confirmed)
   1. If you do not get the option to delete the shared mailbox name, then click sign in with another account after typing in shared mailbox name and sign in with eID@jmu.edu and your eID password
7. Once you see the "Account successfully added. You need to restart Outlook for these changes to take effect" pop-up message, click Done
8. Close Outlook by clicking the X in the top right corner, and re-open Outlook
9. Find the Shared Mailbox in the left navigation pane of Outlook and click the caret (^) next to the name to view all folders

On New Outlook on PC: 

1. Open New Outlook
2. Click the gear icon in the top right corner
3. On the left hand side select Accounts then Shared with me
4. Click Add and type name of shared mailbox then hit continue
5. Mailbox will now show on left hand side under primary Inbox

On New Outlook on Mac: 

1. Open Outlook
2. From the top menu bar, click Tools  >  Accounts
3. In the new pop-up, click on your JMU email
4. Select Delegates & Sharing then Shared with Me
5. Click the plus(+) icon on the bottom left corner
6. Type in the name and select the Shared Mailbox then hit add
7. Mailbox will now show on left hand side under primary Inbox

On Legacy Outlook on Mac:

1. Open Outlook
2. From the top menu bar, click Tools  >  Accounts
3. In the new pop-up, select the Plus icon (+) and choose New Account
4. In the new pop-up, type in the full shared email address. Click Continue
5. When the Microsoft authentication message appears, delete the shared mailbox email address and replace it with your email address (eID@jmu.edu) and your eID password
   1. You will be prompted for multi-factor authentication once the email account has been confirmed
6. Select Add Another Account or Done, depending on your needs
7. Find the Shared Mailbox in the left navigation pane of Outlook and click the caret (^) next to the name to view all folders

For additional questions you can contact the JMU IT Help Desk at 540-568-3555 or helpdesk@jmu.edu.