How to Change Access to Shared Mailbox

To change the access to a Shared Mailbox, please refer to the following:

1. Go to the JMU IT Service Portal
2. Click the Log In button to sign into your account
3. Input your JMU eID, password, and authenticate with Okta
4. Click Request Help
5. Select Communication and Collaboration, then Email (Faculty/Staff), then Change Access to a Shared(...)
6. Fill in the required boxes on the form
   1. Ensure you accurately input the users eIDs into the Add eID(s) and Remove eID(s) fields
7. Once complete, select Submit