How to Clear Microsoft Teams Cache

This article will go over what to do if you need to clear the local cache for Microsoft Teams to resolve deeper-rooted issues that simply closing and reopening the app does not fix.

This article will go over what to do if you need to clear the local cache for Microsoft Teams to resolve deeper-rooted issues that simply closing and reopening the app does not fix.

Microsoft Teams, Windows Settings, MacOS Terminal

Occasionally, the Microsoft Teams Application on either an Apple Mac or PC device can have issues with certain functions that may be solved by simply closing the App and restarting, or looking to see if an update is available.

If that doesn't work however, and issues persist in opening internal apps, shared documents, tabs, or other similar features it might be required to clear the internal Teams Cache of the application.

Below are the instructions on how to remove the Application Cache for Microsoft Teams for either a Mac or PC. 

Clear the cache in Teams for Windows:

Method 1 (Recommended) Reset the app:

Note: When you reset the Teams app, the app data will be deleted. This includes any personalization settings that you might have configured.

1. Type "settings" in the Windows search box, and then select the Settings app from the results.
2. Select Apps > Installed apps, and then type Microsoft Teams in the search box.
3. Locate the Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
4. In the Reset section, select Reset.
5. Restart Teams.

Method 2 Delete the files:

1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows logo key 
3. Type "run" and select Run from the search results
4. In the Run dialog box, enter the following path, and then select OK.
   • %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
5. Delete all files and folders in the directory.
6. Restart Teams.

Clear the cache in Teams for MacOS:

1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘) + Q.
2. In the Finder, open the Utilities folder within Applications, and then double-click Terminal.
3. Enter the following commands, and press Return after each command:
   • rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
   • rm -rf ~/Library/Containers/com.microsoft.teams2
4. Restart Teams.

For additional questions you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu.