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Overview
This article lists some reasons as to why your email was delayed.
Environment
Microsoft Outlook
Troubleshooting/Resolution
- This is due to a combination of certain settings, primarily surrounding email security and privacy, JMU emails (addressed from JMU) sent to certain domains (IE., AOL, Yahoo, Hotmail), may experience delays.
- These emails will be delivered, but depending on the domain owner, it could take upwards of 4-12 hours.
- Specific emails that come from "No-Reply@jmu.edu" or JMU Listserv addresses are more susceptible.
- The JMU IT Department is currently working towards a resolution for this issue, but there is not a specific time frame at this moment.
Additional Information or Notes
For additional questions you can reach out to the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.