How Do I Use Sensitivity Labels In Email

Outlook OWA

• In the Message form, click the Sensitivity shield icon with a drop-down arrow in the top-right corner. 
• Select the Sensitivity label you wish to use.
• Once a label is chosen, the email will display the appropriate label name above the Send button.

Outlook M365 Desktop App

• In a New Email Message Form, locate the Sensitivity command in the Ribbon. 
• Select the label you wish to use for this email.
• The email will display the label chosen above the Send button.

Changing a Label

• If you want to change a label from a lower-tier to a higher-tier label (i.e. from Protected to Highly Confidential), then you can apply the label as you would for the first time.
• If you want to change a label from a higher-tier to a lower-tier label (i.e. from Highly Confidential to Protected), then you will be prompted to provide a justification for the change once you select the new label. This reason will be logged for any future audit purposes. Once you provide the reason, then you may proceed to applying the new label.