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Zoom regularly provides updates to the Zoom desktop client and mobile app to release new features and fix bugs. It is recommended to upgrade to the latest version when it is available to receive the best video and audio experience.
Zoom provides a pop-up notification when there is a new mandatory or optional update within 24 hours of logging in.
How to check for updates if you have Zoom App installed:
- Sign in to the Zoom App (desktop client) with your email address/eID/ (depending on Windows/Mac), password and Duo
- Click your profile picture then click Check for Updates
- If there is a newer version, Zoom will download and install it.
- If you choose to postpone your optional update, you will only be prompted to update the next time you login.
If checking for updates doesn't resolve your issue (does not apply to managed, JMU-Owned computers), try un-installing and re-installing the App:
- Open a web browser to your JMU Zoom Account, scroll to the bottom, and click the Download Client button
- Alternatively, open a web browser directly to the JMU Zoom Download page
- Click the Download button below Zoom Client for Meetings
If you don't see the option to Check for Updates (Managed, JMU-Owned computer (Faculty/Staff) installed by JMU IT):
- Updates for your Zoom App will be delivered automatically.
- If you still have an issue, you can un-install and re-install the App through Software Center, or contact the IT Help Desk.