Unable to Expand the Folder

Create new Outlook Profile:

1. In search field next to Start button, search for Control Panel
2. Change View by in top right corner to Small icons
3. Find and click on Mail (32-bit)
4. Click on Show Profiles...
5. Click the Add... button
6. Type new profile name, (ex. Test) and click OK
7. The personal JMU email should auto-fill the information. If not, enter the name, personal email address, and personal eID password.  Click OK.  (Note: If you see a message asking to Allow or Deny, choose Allow.)
8. Click Next and then Finish
9. Click on radio button Prompt for a profile to be used
10. Click Apply and OK
11. Close and reopen Outlook
12. At Outlook startup, choose name of new profile (ex. Test) 
13. Click File tab
14. Click Add Account button
15. Enter shared mailbox name, shared email address, and personal eID password.  Click OK. (Note: If you see a message asking to Allow or Deny, choose Allow.)
16. Click Next and then Finish
17. Close and reopen Outlook
18. At Outlook startup, choose name of new profile (ex. Test) and click OK
19. Click triangle next to the shared mailbox name in left navigation pane to expand and view sub-folders.  Click on Inbox to view messages
20. May take 1-2 minutes for Outlook to load messages from shared mailbox

If issue does not appear in new profile, repeat steps 1-4 to permanently use new profile

1. In Show Profiles menu, click on radio button Always use this profile and choose name of new profile (Test)
2. Click Apply and OK
3. Close and reopen Outlook