Body
Overview
Checking Status of PeopleSoft Access Request
Environment
PeopleSoft Access Request
Troubleshooting/Resolution
You should be able to follow the status of a PeopleSoft (HR,SA, FIN) access request in the IT Service Portal:
- Open a web browser and log in to its.jmu.edu with your eID and password
- Under My Open Tickets, click on My Records
- My Records displays all open tickets, tickets waiting approvals and all software changes. Ensure that you have none of your Open tickets are in a Draft state as this means the ticket was not submitted.
- To submit a Draft ticket: click to open the ticket, ensure all questions/fields are complete, click Submit.
If you have a question about the status of a PeopleSoft Access Request, email iissecurity@jmu.edu.
Additional Information or Notes