Unable to sign into BeInvolved

This article will go over what to do in the event you are unable to sign into the JMU BeInvolved app.

This article will go over what to do in the event you are unable to sign into the JMU BeInvolved app.

BeInvolved, Okta Verify, Apple and Android mobile devices

If you are trying to sign in JMU's BeInvolved App, but are getting the error message "the operation either timed out or was not allowed" you will need to set up the Okta Verify App. BeInvolved currently does not allow sign in with a Security Key or Biometric. 

To set up the Okta Verify App use the steps here 

If you are unable to set up the Okta Verify App  please contact the IT Help Desk for further assistance.

For additional questions you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu.