Adding a Network Printer on a JMU-Owned Device

Overview

Find out how to connect to a printer on JMU-Owned Mac or PC

Environment

Instructions for both PC and Mac devices

Troubleshooting/Resolution

These instructions are for JMU-owned computers in our Directory domain. Before beginning these steps, make sure you are connected to the JMU network either via network cable or the wireless network.


How to add a printer to a JMU-Owned PC

  1. Click the Start (Windows icon)
  2. In the Search Bar, type Add Printer and click the icon once it displays
  3. Click The printer that I want isn’t listed below the box with printers listed
  4. Select Find a printer in the directory, based on location or feature and click Next
  5. Maximize the Find Printers window by clicking the maximize button at top right
  6. Click on the Location column heading to sort the printers by location
  7. Find your printer and double-click it. You can also search for your printer by sorting by Name (ESN), Model, etc. (If your network printer is not listed, please complete the Setup and Installation Request to request that your printer be set up as a networked printer)
  8. Wait (may take several minutes) while printer is being installed
  9. Click Next on the screen stating You've successfully added...
  10. If presented with the option and you want to make this your default printer, click to put a check mark beside Set as the Default Printer
  11. Click Print a test page to ensure you can print
  12. Click Finish and your printer should now be functional

 

How to add a Printer on JMU-Owned Mac

  1. Open Finder and locate JMU Self Service in the Applications folder.
  2. When JMU Self Service opens, click Printers in the sidebar on the left.
  3. Use the search box in the upper-left corner narrow down the list of printers.
  4. Printers are searchable by name and/or location and will include either the ESN (blue tag) or department lease number. Location can be building and/or room number.
  5. When the correct printer is located, click Install under the printer name to begin the installation.
  6. When the installation completes the printer should be functional.

 

Additional Information or Notes

In general, printer defaults are set to lower printing costs and environmentally responsible options. For example, in most cases, color printers are set to print in black and white by default. If duplex printing is available on a printer, it is enabled by default.  If duplex printing does not function, check the settings on the printer itself to make sure duplex printing is enabled there also.  

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