Because of a change in Certificate requirements from JMU's third-party vendor due to changes in security, certain outdated browsers (such as Chrome and Safari) and Operating Systems (primarily Apple macOS 10.11 and lower) are unable to access certain JMU-hosted sites such as canvas.jmu.edu.
To adjust for this, customers can do one of three options:
- Log into JMU-hosted sites from an alternate device that is current and up-to-date.
- Use an alternate browser, such as Mozilla Firefox (Note: This may be a temporary fix, as alternate browsers may begin acting in the same manner at any time, without warning).
- Attempt to update or upgrade your Operating System to a more current version through the Apple App Store.
- If there is no current update available within the Apple App Store, a stored update files may be visible within the Applications Folder within Finder
- Prior to any update, it is best practice to backup and store all important information and data to an external drive or to a cloud service.