Cannot Open PDFs when OnBase is Installed

If you cannot open .pdf files and you have OnBase is installed on your computer, you will need to set your default .pdf viewer to Adobe Acrobat:

  1. Click the Windows Start button
  2. Click Settings  (gear icon)
  3. Click Apps
  4. Click Default Apps on the left
  5. Click Choose Default Apps by File Type
  6. Locate the file type you need to set a default app for (.pdf in this example).  To the right of this file type is the program that is currently set as default, or a box with a "+" sign in it that says Choose a default.  Click on the program name or + box to assign a default app
  7. When the Choose an app dialog box opens, click on the app you want to use (Adobe Acrobat or Adobe Acrobat Reader DC, in this example) as the default
  8. Test opening one of these files to make sure it uses the app you selected.
    1. Note:  Adobe Acrobat Pro can still be installed and used on a regular basis, just not set as the default PDF viewer
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