login.jmu.edu refused to connect (MyMadison)

Overview

Learn how to fix issues connecting to MyMadison.

Environment

Applies to MyMadison.

Troubleshooting/Resolution

If you get the message "refused to connect" please send the exact wording of the error message along with a screen shot of the error to helpdesk@jmu.edu (attach the picture to the message rather than embedding the image in the email) and let us know if any of these solutions below resolve your issue:

  1. Click the LogOut button at the top of the MyMadison window
  2. If that is not available, try re-entering https://mymadison.jmu.edu in your browser and log in again
  3. Lastly, try clearing your browser cache https://www.wikihow.com/Clear-Your-Browser%27s-Cache
  4. Open the web browser back to mymadison.jmu.edu and log in with your eID and password
Additional Information or Notes

For additional questions please reach out to the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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