Adobe Premiere Pro "No Capable Video Play Modules"

Overview

Updating Drivers to trouble shoot Adobe Premiere Pro error

Environment

Adobe Premiere Pro on a Windows Device

Troubleshooting/Resolution
  1. Log in to the computer with the local Administrator account (often referred to as an "X Account")
  2. Click the Magnifying Glass on the Start bar, and type Device Manager
  3. Click > beside Display Adapters to see a list of adapters
  4. Right-click on the Intel adapter and select Properties
  5. Click the Driver tab
  6. Click Update Driver button
  7. Select the option Search automatically for updated driver software to find the driver and install it
  8. Restart the computer
  9. Follow the same steps for a second display driver if one exists

If you do not have administrator access on your computer, or do not feel comfortable performing the steps below, please contact the IT Help Desk at 540-568-3555 for assistance

Additional Information or Notes

 

 

 

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