Submitting a Ticket in TeamDynamix

Learn all about how to submit help tickets to the IT Help Desk and where your tickets are stored within TeamDynamix.

TeamDynamix

Submitting a Ticket Request

1. To submit a request, click on the gold button on the right-hand side of the Service or Service Offering.
   1. In some Knowledge Base Articles, there may be the option to submit a request there as well. 
2. Once you click the Request, the Ticket Form will appear.
   1. Note: If you leave the Ticket before submitting, your request is not saved and you will be required to start over.
3. For some Ticket Forms, additional fields and options will appear as you fill out the values. These are called Dependencies.
4. After submitting a request, you will see the options to:
   1. Create another request of that type
   2. View the request you just created
   3. View your ticket requests

Viewing your Submitting Ticket Requests

1. Click the Ticket Request tab, located in the grey navigation bar at the top of the page.
2. Note: TeamDynamix will automatically filter Completed and Cancelled requests. To see all your tickets:
   1. click the drop-down in Status Class and select All.
   2. Click Search
3. Clicking on a Ticket's Title will bring you to the ticket's Information. From here you can:
   1. Check the Status
   2. Add Comments or Updates
   3. Add attachments
   4. Complete Pending Approvals (outside of the My Approvals Tab)
   5. Withdraw or Cancel the Request.

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.