Mailbox is Almost Full

This article provides an overview on Outlook mail storage limits.

Outlook

Now that our email in the cloud, users have a large quota (100 GB for faculty staff; 50 GB for Affiliates).  If your mailbox is over its quota, you will receive a notification email. If you receive a quota notification that asks for your password or other personal information, do not click any of the links or enter your information as this is a phishing email to obtain your credentials.

To check your quota:

Outlook for Windows (on your desktop):

1. Click File from the menu bar.
2. On the Info screen, look at Mailbox Settings and it will display a blue bar.
3.  Beneath the bar, your amount of free space you have left of your total space is listed.

Outlook (on the Web):

1. Open a web browser to http://outlook.office.com and log in.
2. Click the gear icon in the upper right.
3. Click Options.
4. Click General in the upper left.
5. Click My account.
6. Your quota usage (mailbox usage) is listed in the lower right.

Note: junk and deleted items are included in your quota; however, the system automatically deletes Junk email 15 days after it is received, and removes messages in Deleted Items 30 days after they are deleted.

To free up quota, delete any messages that are no longer needed to retain.

For additional questions, you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.